Customer & Workplace Experience Specialist

We are looking for a people-loving, problem-solving, culture-building superstar! In this role, you’ll combine a passion for customer experience with a genuine interest in creating a welcoming, inclusive, and engaging workplace. You’ll be part of ensuring Happy Socks’ customers receive top-class service while also making sure our Stockholm office is a place where people thrive, connect, and feel at home.

The Happy Crew Our vibrant ‘Happy Crew’ consists of around 110 colorful and creative characters from all over the world (25+ nationalities, and counting!) spread out in our offices in Stockholm, NYC, Munich, Shanghai, and Istanbul, alongside stores across the globe. Our mission is to spread happiness and color to every corner of the world.

About the role The role is split between 60% Customer Experience and 40% Workplace Experience and reports to the Customer Experience Manager. Customer Experience (60%) Handle escalated customer cases from our external support partner, ensuring timely and professional resolutions.

• Collaborate with third-party partners like warehouses, shipping providers, and payment services, as well as internal teams.
• Identify customer needs through feedback and observations, and contribute to projects aimed at improving customer experience and internal processes.
• Support, guide, and coach our external First Line Support team to ensure a consistently excellent customer experience.
• Maintain and improve our chatbot and support pages on happysocks.com.
• Carry out tests to optimize the customer journey, like delivery tests and checkout improvements.

Workplace Experience (40%)

• Take ownership of the daily operations and atmosphere of our Stockholm office.
• Ensure the workplace reflects our values and fosters a productive, inclusive, and vibrant environment.
• Lead office-related projects and service improvements.
• Manage relationships with suppliers and service providers.
• Design and implement people-centric, creative workplace experiences that help our teams connect, collaborate, and thrive — while contributing to a cohesive company culture across all Happy Socks locations.

Who you are

We believe you’re a solution-oriented, detail-loving, and people-focused person who enjoys working in a fast-paced, creative environment. You’re proactive, unpretentious, and get a kick out of making both customers and colleagues feel seen, heard, and supported.

We’d love it if you have:

• Experience in customer service and handling escalated cases.
• Experience in office management, workplace services, or administrative roles.
• Strong organizational skills and a service mindset.
• Excellent communication skills in English, both written and spoken.
• Good communication skills in German, both written and spoken.

But most importantly, you have the personality to fit into a fun work environment where we believe in color and playfulness, a place where you can expect the unexpected and you are a source of creative weirdness.